Category Archives: Policy and Procedure Development

Beyond the Writing of Operating Procedures 4–Who Am I Writing For?

The thought process that went into the development of the outline for Beyond (you can see the outline in the last post) led me to focus on a question that every writer must address: Who is the audience for this … Continue reading

Posted in Continuous improvement, Culture change, Instructional Communication, Leadership, Policy and Procedure Development, Procedures, Process, Quality Management Systems, Technical Writing, Training, Uncategorized | Tagged , , , , | Leave a comment

Beyond the Writing of Operating Procedures 3 — Outline of the Book

I am pleased to announce the official, final outline of Beyond the Writing of Operating Procedures. Well, it may not be fully cast in stone. Maybe I’ll consider changes. Heck, maybe I’ll throw the outline out and start over. But … Continue reading

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Process Analysis, Quality Management Systems, Technical Writing, Training, Training Program Development | Tagged , , , , , , | Leave a comment

Beyond the Writing of Operating Procedures 2 — Operating Procedure “Life Cycle”

If Writing Operating Procedures describes the birth of a procedure (which it does), and the operating procedure’s existence is integral to the optimal performance of the task it describes (which it does), then it follows that the procedure receive the … Continue reading

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Process Analysis, Technical Writing, Training | Tagged , , , , , | Leave a comment

Beyond the Writing of Operating Procedures – Upcoming Book and Invitation to Review

I am hoping that by early to mid-September, I will have completed and readied for review my follow-up to Writing Operating Procedures, my original foray into writing for continuous improvement. Writing Operating Procedures, which I gave away for free (!) … Continue reading

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Technical Writing | Tagged , , , , , , , | Leave a comment

What Do Technical Writers Do?

On the occasions I have been a candidate for a technical writing position, particularly with “big companies” (that shall go nameless here), I have been confronted with a lot of questions regarding my philosophy of technical communication. In one instance I was  … Continue reading

Posted in Continuous improvement, Customer Service, Instructional Communication, Policy and Procedure Development, Technical Writing | Tagged , , , , , | Leave a comment

Answers on LinkedIn: Lean, Continuous Improvement and the Maintenance Department

(Note: this is an occasional series in which I review a question posed in a LinkedIn group I belong to. In the group, I provide a brief answer and I expand upon it here. This question was posed in the … Continue reading

Posted in Continuous improvement, Culture change, Policy and Procedure Development, Process | Tagged , , , , | Leave a comment

Writing Operating Procedures–STC Review

Through much of last year, I offered to the technical writing and continuous improvement communities for free (!) my book, Writing Operating Procedures. I was gratified by the positive response to the book. I was approached by the Society for … Continue reading

Posted in Instructional Communication, Policy and Procedure Development, Procedures | Tagged , , , , | Leave a comment