Category Archives: Policy and Procedure Development

Beyond the Writing of Operating Procedures 4–Who Am I Writing For?

Posted on August 6, 2014 by Tim James "Mr. Procedure"

The thought process that went into the development of the outline for Beyond (you can see the outline in the last post) led me to focus on a question that every writer must address: Who is the audience for this … Continue reading →

Posted in Continuous improvement, Culture change, Instructional Communication, Leadership, Policy and Procedure Development, Procedures, Process, Quality Management Systems, Technical Writing, Training, Uncategorized | Tagged , , , , | Leave a comment

Beyond the Writing of Operating Procedures 3 — Outline of the Book

Posted on August 4, 2014 by Tim James "Mr. Procedure"

I am pleased to announce the official, final outline of Beyond the Writing of Operating Procedures. Well, it may not be fully cast in stone. Maybe I’ll consider changes. Heck, maybe I’ll throw the outline out and start over. But … Continue reading →

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Beyond the Writing of Operating Procedures 2 — Operating Procedure “Life Cycle”

Posted on August 1, 2014 by Tim James "Mr. Procedure"

If Writing Operating Procedures describes the birth of a procedure (which it does), and the operating procedure’s existence is integral to the optimal performance of the task it describes (which it does), then it follows that the procedure receive the … Continue reading →

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Beyond the Writing of Operating Procedures – Upcoming Book and Invitation to Review

Posted on July 30, 2014 by Tim James "Mr. Procedure"

I am hoping that by early to mid-September, I will have completed and readied for review my follow-up to Writing Operating Procedures, my original foray into writing for continuous improvement. Writing Operating Procedures, which I gave away for free (!) … Continue reading →

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What Do Technical Writers Do?

Posted on May 31, 2014 by Tim James "Mr. Procedure"

On the occasions I have been a candidate for a technical writing position, particularly with “big companies” (that shall go nameless here), I have been confronted with a lot of questions regarding my philosophy of technical communication. In one instance I was  … Continue reading →

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Answers on LinkedIn: Lean, Continuous Improvement and the Maintenance Department

Posted on February 11, 2014 by Tim James "Mr. Procedure"

(Note: this is an occasional series in which I review a question posed in a LinkedIn group I belong to. In the group, I provide a brief answer and I expand upon it here. This question was posed in the … Continue reading →

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Writing Operating Procedures–STC Review

Posted on January 20, 2014 by Tim James "Mr. Procedure"

Through much of last year, I offered to the technical writing and continuous improvement communities for free (!) my book, Writing Operating Procedures. I was gratified by the positive response to the book. I was approached by the Society for … Continue reading →

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Mr. Procedure Discusses Procedures (Introduction)

Posted on February 15, 2013 by Tim James "Mr. Procedure"

Ever since I first offered my Writing Operating Procedures course for free (!), I have had around 300 people contact me asking for a copy. I’d get a few requests, then I went onto LinkedIn and advertised it and got … Continue reading →

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Shall I Use Must? Must I Use Shall?

Posted on February 10, 2013 by Tim James "Mr. Procedure"

What a complete embarrassment to realize I have gone 2 1/2 months without authoring a post. Which I guess means I have to say Merry Christmas, Happy New Year 2013, Happy Asian New Year of your choice, and (for my … Continue reading →

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A Return to First Principles (Part 12), Institutionalizing the Process

Posted on October 10, 2012 by Tim James "Mr. Procedure"

The outcome of the process analysis effort is that I have defined the very best way I currently know how to perform the process. That is, I know the way to most effectively achieve the process desired outcomes with minimal … Continue reading →

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