Tag Archives: procedures

Beyond the Writing of Operating Procedures 3 — Outline of the Book

I am pleased to announce the official, final outline of Beyond the Writing of Operating Procedures. Well, it may not be fully cast in stone. Maybe I’ll consider changes. Heck, maybe I’ll throw the outline out and start over. But … Continue reading

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Process Analysis, Quality Management Systems, Technical Writing, Training, Training Program Development | Tagged , , , , , , | Leave a comment

Beyond the Writing of Operating Procedures 2 — Operating Procedure “Life Cycle”

If Writing Operating Procedures describes the birth of a procedure (which it does), and the operating procedure’s existence is integral to the optimal performance of the task it describes (which it does), then it follows that the procedure receive the … Continue reading

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Process Analysis, Technical Writing, Training | Tagged , , , , , | Leave a comment

Beyond the Writing of Operating Procedures – Upcoming Book and Invitation to Review

I am hoping that by early to mid-September, I will have completed and readied for review my follow-up to Writing Operating Procedures, my original foray into writing for continuous improvement. Writing Operating Procedures, which I gave away for free (!) … Continue reading

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Technical Writing | Tagged , , , , , , , | Leave a comment

What Do Technical Writers Do?

On the occasions I have been a candidate for a technical writing position, particularly with “big companies” (that shall go nameless here), I have been confronted with a lot of questions regarding my philosophy of technical communication. In one instance I was  … Continue reading

Posted in Continuous improvement, Customer Service, Instructional Communication, Policy and Procedure Development, Technical Writing | Tagged , , , , , | Leave a comment

Writing Operating Procedures–STC Review

Through much of last year, I offered to the technical writing and continuous improvement communities for free (!) my book, Writing Operating Procedures. I was gratified by the positive response to the book. I was approached by the Society for … Continue reading

Posted in Instructional Communication, Policy and Procedure Development, Procedures | Tagged , , , , | Leave a comment

Mr. Procedure Discusses Procedures–Documenting Software (Part 1)

The topic of documenting software came up in one request for my Writing Operating Procedures book. This is an important topic to all technical writers and would-be technical writers, because writing in support of software applications is a significant and … Continue reading

Posted in Instructional Communication, Procedures, Software documentation, Training, Uncategorized | Tagged , , , , , , | 3 Comments

Mr. Procedure Discusses Procedures (Introduction)

Ever since I first offered my Writing Operating Procedures course for free (!), I have had around 300 people contact me asking for a copy. I’d get a few requests, then I went onto LinkedIn and advertised it and got … Continue reading

Posted in Instructional Communication, Policy and Procedure Development, Procedures | Tagged , , , , , , | Leave a comment

Shall I Use Must? Must I Use Shall?

What a complete embarrassment to realize I have gone 2 1/2 months without authoring a post. Which I guess means I have to say Merry Christmas, Happy New Year 2013, Happy Asian New Year of your choice, and (for my … Continue reading

Posted in ISO-9001, Policy and Procedure Development, Procedures, Quality Management Systems | Tagged , , | 1 Comment

Mr. Procedure’s Mad Cap Adventure–I Have Too Many Logs to Saw!

First of all, I am delighted to see such an uptick in visitors to mrprocedure.com! I am so sorry the increase in interest coincided with a decrease in activity, but I will do my best to remedy that. And I … Continue reading

Posted in Authoring Software, Instructional Communication, Training | Tagged , , , | 3 Comments

Mr. Procedure’s Mad Cap Adventure–My Developer’s Christmas List

So far, so good…I have downloaded the Flare product onto my work computer and my home computer (the license permits two downloads as long as they are not on the same domain, meaning, I guess, two people in the same … Continue reading

Posted in Authoring Software, Continuous improvement, Instructional Communication, Procedures, Training, Training Program Development | Tagged , , , , | 5 Comments