Tag Archives: policies

Beyond the Writing of Operating Procedures – Upcoming Book and Invitation to Review

I am hoping that by early to mid-September, I will have completed and readied for review my follow-up to Writing Operating Procedures, my original foray into writing for continuous improvement. Writing Operating Procedures, which I gave away for free (!) … Continue reading

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Mr. Procedure Discusses Procedures (Introduction)

Ever since I first offered my Writing Operating Procedures course for free (!), I have had around 300 people contact me asking for a copy. I’d get a few requests, then I went onto LinkedIn and advertised it and got … Continue reading

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Shall I Use Must? Must I Use Shall?

What a complete embarrassment to realize I have gone 2 1/2 months without authoring a post. Which I guess means I have to say Merry Christmas, Happy New Year 2013, Happy Asian New Year of your choice, and (for my … Continue reading

Posted in ISO-9001, Policy and Procedure Development, Procedures, Quality Management Systems | Tagged , , | 1 Comment

A Return to First Principles (Part 1)

I have been churning out blog posts for a year and five months now. Often I have had lengthy breaks in posts followed by bunches of posts one after another. For the last 13 months, I have held a position … Continue reading

Posted in Instructional Communication, Policy and Procedure Development, Procedures, Process, Training, Training Program Development | Tagged , , , , | Leave a comment