Category Archives: Training

Beyond the Writing of Operating Procedures 4–Who Am I Writing For?

The thought process that went into the development of the outline for Beyond (you can see the outline in the last post) led me to focus on a question that every writer must address: Who is the audience for this … Continue reading

Posted in Continuous improvement, Culture change, Instructional Communication, Leadership, Policy and Procedure Development, Procedures, Process, Quality Management Systems, Technical Writing, Training, Uncategorized | Tagged , , , , | Leave a comment

Beyond the Writing of Operating Procedures 3 — Outline of the Book

I am pleased to announce the official, final outline of Beyond the Writing of Operating Procedures. Well, it may not be fully cast in stone. Maybe I’ll consider changes. Heck, maybe I’ll throw the outline out and start over. But … Continue reading

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Beyond the Writing of Operating Procedures 2 — Operating Procedure “Life Cycle”

If Writing Operating Procedures describes the birth of a procedure (which it does), and the operating procedure’s existence is integral to the optimal performance of the task it describes (which it does), then it follows that the procedure receive the … Continue reading

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Answers from LinkedIn: Lean, Six Sigma and Lean Six Sigma–How They Differ (or Do They?)

(Note: this is an occasional series in which I review a question posed in a LinkedIn group I belong to. In the group, I provide a brief answer and I expand upon it here. This question was posed in the … Continue reading

Posted in Continuous improvement, Dr. Harry, Leadership, Lean, Lean Six Sigma, Process, Process Analysis, Six Sigma, Training | Tagged , , , , , , | Leave a comment

Implementing Lean: Going Boldly Where No Company Has Gone Before?

Editor’s note: on occasion I take a question posed on a LinkedIn group discussion¬†and expand on the response I provided to the discussion. Since I am very much at odds with the big-program (read, big-budget) initiative approach so prevalent as … Continue reading

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So You’re a “Champion?”

One of the great highlights of my sports-fan watching occurred June 11, 2012. On that date, the Los Angeles Kings defeated the New Jersey Devils, 6-1 to claim their first Stanley Cup championship as an organization. For fans such as … Continue reading

Posted in Continuous improvement, Culture change, Leadership, Process, Training | 4 Comments

Mr. Procedure Discusses Procedures–Documenting Software (Part 1)

The topic of documenting software came up in one request for my Writing Operating Procedures book. This is an important topic to all technical writers and would-be technical writers, because writing in support of software applications is a significant and … Continue reading

Posted in Instructional Communication, Procedures, Software documentation, Training, Uncategorized | Tagged , , , , , , | 3 Comments