Category Archives: Training

A Return to First Principles (Part 12), Institutionalizing the Process

The outcome of the process analysis effort is that I have defined the very best way I currently know how to perform the process. That is, I know the way to most effectively achieve the process desired outcomes with minimal … Continue reading

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A Return to First Principles (Part 11b), Unearthing the Treasure!

Process analysis and improvement are not for the faint of heart. There is a lot of work that has to take place. I hope the reader appreciates that what I am doing here is scratching the surface of analysis and … Continue reading

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A Return to First Principles (Part 11a), Unearthing the Treasure!

The quest: to find that one, real, current-state best way to do the task. The reality: the best way likely contains elements of the performance of several workers. Of course, you may encounter some resistance in your quest. Let’s look … Continue reading

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A Return to First Principles (Part 10), Do I Really Know the Best Way?

The exciting aspect of process analysis is the learning you will gain. Of course, the amount of learning will increase with the amount of work put into the process analysis. Remember that process analysis is based on the three characteristics … Continue reading

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A Return to First Principles (Part 9), Analyzing the Process Current State

In the last post, we discussed looking at a process through the lens of desired outcomes. Every step in a process, every action has (or should have) one or more results that indicate the step was successful. For this reason, … Continue reading

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A Return to First Principles (Part 7), Process Focus

To analyze a process, I need to understand what a process is and what comprises a process. In one sense, a process is any set of activities that collectively lead to an outcome. ISO-9001 discusses what it calls a “process … Continue reading

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A Return to First Principles (Part 6), Combating Waste

Now, having revealed the COMET TAILS categories of waste, our job as trainers, as process developers and/or analysts is to structure and teach the way to perform the process in the most efficient, least wasteful manner possible. Best possible performance … Continue reading

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A Return to First Principles (Part 5), What Is Waste? (continued)

We have described half of the waste categories in my COMET TAILS model. (I will work on an alternative model, though I should point out that Boeing’s model uses the acronym CLOSED MITT, so I’m not so sure mine is … Continue reading

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A Return to First Principles (Part 4) What Is Waste?

Let’s recap. My role as trainer is to enable my organization to make money or save money. Every time a resource is used, the organization has incurred a cost, and if I do not recoup that cost plus a margin, … Continue reading

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A Return to First Principles (Part 3) What Training Should I Do?

Every single person in any organization should be able to describe in specific terms how their efforts enable the organization to make or save money. For some folks, that is much easier than for others. If I manufacture my company’s … Continue reading

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