Monthly Archives: June 2011

I would not have acquired the nickname “Mr. Procedure” if I did not have some passion for the art of procedure writing. In many quarters, procedure writing is something to be put off, avoided, or directed to the new guy … Continue reading →

Now we consider the third element that defines the total capability required for a position: 3. Knowledge Knowledge is a broad category that includes any supporting information a person needs to enhance the effectiveness (productivity, quality or safety of the task … Continue reading →

We discussed the actual tasks performed in the last post. Today we will focus on the second element of capability: 2. Skills In this model, a skill is an ability that enables task performance. To perform a task properly (i.e., do … Continue reading →

Sorry it has been so long since my last post, but I will make up for it now. Our discussion broke off with an introduction to the three elements of capability. We will in this and the next two posts … Continue reading →