Monthly Archives: April 2011

In the last entry, we discussed the three characteristics of all processes. In this and the next two posts, we will expand the understanding of process that is foundational to all instructional communication activities. 1. A process in all cases … Continue reading →

Regardless of its mission or structure, an organization achieves its end through the performance of some finite number of processes. The introduction to the ISO-9001 Quality Management System standard states, “an activity or set of activities using resources, and managed … Continue reading →

Hello! My name is Charles James, aka Tim James, aka “Mr. Procedure.” This blog will concern itself with all issues related to the manner in which organizations communicate the essentials of proper task performance with their workers. It is my … Continue reading →