Monthly Archives: May 2011

If we intend to develop an instructional communication process to equip employees/associates/workers to perform their critical tasks as perfectly as possible as often as possible, we first need to get our arms around what they need to learn, know and … Continue reading →

Finally, we discuss the third characteristic of a process: 3. Every process is defined by one or more desired outcomes. Any activity is (or should be) undertaken with a specific objective in mind. In an organization, a process is performed … Continue reading →

Continuing our discussion of process, the second characteristic of a process (and every step within a process) is: 2. There is one, current-state best way to perform the process. Again, this principle is obvious–of course there is a best way … Continue reading →