Category Archives: Continuous improvement

Beyond the Writing of Operating Procedures 4–Who Am I Writing For?

Posted on August 6, 2014 by Tim James "Mr. Procedure"

The thought process that went into the development of the outline for Beyond (you can see the outline in the last post) led me to focus on a question that every writer must address: Who is the audience for this … Continue reading →

Posted in Continuous improvement, Culture change, Instructional Communication, Leadership, Policy and Procedure Development, Procedures, Process, Quality Management Systems, Technical Writing, Training, Uncategorized | Tagged , , , , | Leave a comment

Beyond the Writing of Operating Procedures 3 — Outline of the Book

Posted on August 4, 2014 by Tim James "Mr. Procedure"

I am pleased to announce the official, final outline of Beyond the Writing of Operating Procedures. Well, it may not be fully cast in stone. Maybe I’ll consider changes. Heck, maybe I’ll throw the outline out and start over. But … Continue reading →

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Process Analysis, Quality Management Systems, Technical Writing, Training, Training Program Development | Tagged , , , , , , | Leave a comment

Beyond the Writing of Operating Procedures 2 — Operating Procedure “Life Cycle”

Posted on August 1, 2014 by Tim James "Mr. Procedure"

If Writing Operating Procedures describes the birth of a procedure (which it does), and the operating procedure’s existence is integral to the optimal performance of the task it describes (which it does), then it follows that the procedure receive the … Continue reading →

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Process Analysis, Technical Writing, Training | Tagged , , , , , | Leave a comment

Beyond the Writing of Operating Procedures – Upcoming Book and Invitation to Review

Posted on July 30, 2014 by Tim James "Mr. Procedure"

I am hoping that by early to mid-September, I will have completed and readied for review my follow-up to Writing Operating Procedures, my original foray into writing for continuous improvement. Writing Operating Procedures, which I gave away for free (!) … Continue reading →

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What Do Technical Writers Do?

Posted on May 31, 2014 by Tim James "Mr. Procedure"

On the occasions I have been a candidate for a technical writing position, particularly with “big companies” (that shall go nameless here), I have been confronted with a lot of questions regarding my philosophy of technical communication. In one instance I was  … Continue reading →

Posted in Continuous improvement, Customer Service, Instructional Communication, Policy and Procedure Development, Technical Writing | Tagged , , , , , | Leave a comment

Answers from LinkedIn: Lean, Six Sigma and Lean Six Sigma–How They Differ (or Do They?)

Posted on March 6, 2014 by Tim James "Mr. Procedure"

(Note: this is an occasional series in which I review a question posed in a LinkedIn group I belong to. In the group, I provide a brief answer and I expand upon it here. This question was posed in the … Continue reading →

Posted in Continuous improvement, Dr. Harry, Leadership, Lean, Lean Six Sigma, Process, Process Analysis, Six Sigma, Training | Tagged , , , , , , | Leave a comment

Answers on LinkedIn: Lean, Continuous Improvement and the Maintenance Department

Posted on February 11, 2014 by Tim James "Mr. Procedure"

(Note: this is an occasional series in which I review a question posed in a LinkedIn group I belong to. In the group, I provide a brief answer and I expand upon it here. This question was posed in the … Continue reading →

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Implementing Lean: Going Boldly Where No Company Has Gone Before?

Posted on November 11, 2013 by Tim James "Mr. Procedure"

Editor’s note: on occasion I take a question posed on a LinkedIn group discussion and expand on the response I provided to the discussion. Since I am very much at odds with the big-program (read, big-budget) initiative approach so prevalent as … Continue reading →

Posted in Continuous improvement, Culture change, Leadership, Process, Process Analysis, Purpose Maps, Training, Training Program Development | Tagged , , , , , , | Leave a comment

So You’re a “Champion?”

Posted on November 7, 2013 by Tim James "Mr. Procedure"

One of the great highlights of my sports-fan watching occurred June 11, 2012. On that date, the Los Angeles Kings defeated the New Jersey Devils, 6-1 to claim their first Stanley Cup championship as an organization. For fans such as … Continue reading →

Posted in Continuous improvement, Culture change, Leadership, Process, Training | 4 Comments

Leadership, Part 6: The Fourth of the 7 Cs: Cooperation

Posted on August 20, 2013 by Tim James "Mr. Procedure"

When most people talk about someone being an “excellent leader,” they are speaking of a Cooperative leader. Not that they necessarily put it in those terms, but the most effective leader is the one who, while being “one of us” … Continue reading →

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