Tag Archives: training development

Beyond the Writing of Operating Procedures 4–Who Am I Writing For?

Posted on August 6, 2014 by

The thought process that went into the development of the outline for Beyond (you can see the outline in the last post) led me to focus on a question that every writer must address: Who is the audience for this … Continue reading →

Posted in Continuous improvement, Culture change, Instructional Communication, Leadership, Policy and Procedure Development, Procedures, Process, Quality Management Systems, Technical Writing, Training, Uncategorized | Tagged , , , , | Leave a comment

Beyond the Writing of Operating Procedures 3 — Outline of the Book

Posted on August 4, 2014 by

I am pleased to announce the official, final outline of Beyond the Writing of Operating Procedures. Well, it may not be fully cast in stone. Maybe I’ll consider changes. Heck, maybe I’ll throw the outline out and start over. But … Continue reading →

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Process Analysis, Quality Management Systems, Technical Writing, Training, Training Program Development | Tagged , , , , , , | Leave a comment

Writing Operating Procedures–STC Review

Posted on January 20, 2014 by

Through much of last year, I offered to the technical writing and continuous improvement communities for free (!) my book, Writing Operating Procedures. I was gratified by the positive response to the book. I was approached by the Society for … Continue reading →

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Mr. Procedure Discusses Procedures–Documenting Software (Part 1)

Posted on February 26, 2013 by

The topic of documenting software came up in one request for my Writing Operating Procedures book. This is an important topic to all technical writers and would-be technical writers, because writing in support of software applications is a significant and … Continue reading →

Posted in Instructional Communication, Procedures, Software documentation, Training, Uncategorized | Tagged , , , , , , | 3 Comments

Mr. Procedure’s Mad Cap Adventure–My Developer’s Christmas List

Posted on November 5, 2012 by

So far, so good…I have downloaded the Flare product onto my work computer and my home computer (the license permits two downloads as long as they are not on the same domain, meaning, I guess, two people in the same … Continue reading →

Posted in Authoring Software, Continuous improvement, Instructional Communication, Procedures, Training, Training Program Development | Tagged , , , , | 5 Comments

A Return to First Principles (Part 12), Institutionalizing the Process

Posted on October 10, 2012 by

The outcome of the process analysis effort is that I have defined the very best way I currently know how to perform the process. That is, I know the way to most effectively achieve the process desired outcomes with minimal … Continue reading →

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Training, Training Program Development | Tagged , , , , , | Leave a comment

A Return to First Principles (Part 8), Unwrapping the Process

Posted on September 26, 2012 by

Based on the process model we discussed in Part 7 of this series, we can now start to understand how process analysis works. I determine the beginning and end points of the process I wish to analyze. Let’s say, for … Continue reading →

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A Return to First Principles (Part 3) What Training Should I Do?

Posted on September 14, 2012 by

Every single person in any organization should be able to describe in specific terms how their efforts enable the organization to make or save money. For some folks, that is much easier than for others. If I manufacture my company’s … Continue reading →

Posted in Cost and value, Process, Training, Uncategorized | Tagged , , , , | Leave a comment