Monthly Archives: February 2013

Mr. Procedure Discusses Procedures–Documenting Software (Part 1)

The topic of documenting software came up in one request for my Writing Operating Procedures book. This is an important topic to all technical writers and would-be technical writers, because writing in support of software applications is a significant and … Continue reading

Posted in Instructional Communication, Procedures, Software documentation, Training, Uncategorized | Tagged , , , , , , | 3 Comments

My Guest Appearance at “Internal Trainer”

Robert Blaga writes a blog out of Romania. Don’t worry, it’s in English. But after an exchange regarding the value of de-briefing in training, Robert asked me to write a guest column for his Internal Trainer blog. It is now … Continue reading

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Mr. Procedure Discusses Procedures (Introduction)

Ever since I first offered my Writing Operating Procedures course for free (!), I have had around 300 people contact me asking for a copy. I’d get a few requests, then I went onto LinkedIn and advertised it and got … Continue reading

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Quality Management Documentation and Quality Manuals

For those of you waiting for my MadCap adventures, I apologize. It’s been a difficult transition but I am working on it and will be writing about it shortly. Meanwhile, I have been involved in a lot of discussions about … Continue reading

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Shall I Use Must? Must I Use Shall?

What a complete embarrassment to realize I have gone 2 1/2 months without authoring a post. Which I guess means I have to say Merry Christmas, Happy New Year 2013, Happy Asian New Year of your choice, and (for my … Continue reading

Posted in ISO-9001, Policy and Procedure Development, Procedures, Quality Management Systems | Tagged , , | 1 Comment