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Leadership, Part 5: The Third of the 7 Cs: Consensus Building
The third C on the path toward gaining a “followership” is Consensus Building. This may be the first “honest” step in the leadership progression, because it does not open the way for persons to be manipulated, as Crises and Compelling … Continue reading
Mr. Procedure Discusses Procedures (Introduction)
Ever since I first offered my Writing Operating Procedures course for free (!), I have had around 300 people contact me asking for a copy. I’d get a few requests, then I went onto LinkedIn and advertised it and got … Continue reading
My Answers from LinkedIn (First of an Occasional Series)
I have been an active participant in several LinkedIn groups, most of which are concerned with Technical Writing and Training and Development. (Note to LinkedIn: I have been waiting months for some groups to act on my request to join.) … Continue reading
A Return to First Principles (Part 12), Institutionalizing the Process
The outcome of the process analysis effort is that I have defined the very best way I currently know how to perform the process. That is, I know the way to most effectively achieve the process desired outcomes with minimal … Continue reading
A Return to First Principles (Part 10), Do I Really Know the Best Way?
The exciting aspect of process analysis is the learning you will gain. Of course, the amount of learning will increase with the amount of work put into the process analysis. Remember that process analysis is based on the three characteristics … Continue reading
A Return to First Principles (Part 8), Unwrapping the Process
Based on the process model we discussed in Part 7 of this series, we can now start to understand how process analysis works. I determine the beginning and end points of the process I wish to analyze. Let’s say, for … Continue reading
A Return to First Principles (Part 7), Process Focus
To analyze a process, I need to understand what a process is and what comprises a process. In one sense, a process is any set of activities that collectively lead to an outcome. ISO-9001 discusses what it calls a “process … Continue reading
Posted in Continuous improvement, Procedures, Process, Training
Tagged Continuous Improvement, procedures, process
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A Return to First Principles (Part 5), What Is Waste? (continued)
We have described half of the waste categories in my COMET TAILS model. (I will work on an alternative model, though I should point out that Boeing’s model uses the acronym CLOSED MITT, so I’m not so sure mine is … Continue reading
Posted in Continuous improvement, Process, Safety, Training
Tagged Continuous Improvement, process, safety, waste
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