Category Archives: Instructional Communication

Beyond the Writing of Operating Procedures 4–Who Am I Writing For?

Posted on August 6, 2014 by Tim James "Mr. Procedure"

The thought process that went into the development of the outline for Beyond (you can see the outline in the last post) led me to focus on a question that every writer must address: Who is the audience for this … Continue reading →

Posted in Continuous improvement, Culture change, Instructional Communication, Leadership, Policy and Procedure Development, Procedures, Process, Quality Management Systems, Technical Writing, Training, Uncategorized | Tagged , , , , | Leave a comment

Beyond the Writing of Operating Procedures 3 — Outline of the Book

Posted on August 4, 2014 by Tim James "Mr. Procedure"

I am pleased to announce the official, final outline of Beyond the Writing of Operating Procedures. Well, it may not be fully cast in stone. Maybe I’ll consider changes. Heck, maybe I’ll throw the outline out and start over. But … Continue reading →

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Process Analysis, Quality Management Systems, Technical Writing, Training, Training Program Development | Tagged , , , , , , | Leave a comment

Beyond the Writing of Operating Procedures 2 — Operating Procedure “Life Cycle”

Posted on August 1, 2014 by Tim James "Mr. Procedure"

If Writing Operating Procedures describes the birth of a procedure (which it does), and the operating procedure’s existence is integral to the optimal performance of the task it describes (which it does), then it follows that the procedure receive the … Continue reading →

Posted in Continuous improvement, Instructional Communication, Policy and Procedure Development, Procedures, Process, Process Analysis, Technical Writing, Training | Tagged , , , , , | Leave a comment

Beyond the Writing of Operating Procedures – Upcoming Book and Invitation to Review

Posted on July 30, 2014 by Tim James "Mr. Procedure"

I am hoping that by early to mid-September, I will have completed and readied for review my follow-up to Writing Operating Procedures, my original foray into writing for continuous improvement. Writing Operating Procedures, which I gave away for free (!) … Continue reading →

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What Do Technical Writers Do?

Posted on May 31, 2014 by Tim James "Mr. Procedure"

On the occasions I have been a candidate for a technical writing position, particularly with “big companies” (that shall go nameless here), I have been confronted with a lot of questions regarding my philosophy of technical communication. In one instance I was  … Continue reading →

Posted in Continuous improvement, Customer Service, Instructional Communication, Policy and Procedure Development, Technical Writing | Tagged , , , , , | Leave a comment

Writing Operating Procedures–STC Review

Posted on January 20, 2014 by Tim James "Mr. Procedure"

Through much of last year, I offered to the technical writing and continuous improvement communities for free (!) my book, Writing Operating Procedures. I was gratified by the positive response to the book. I was approached by the Society for … Continue reading →

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Mr. Procedure Discusses Procedures–Documenting Software (Part 1)

Posted on February 26, 2013 by Tim James "Mr. Procedure"

The topic of documenting software came up in one request for my Writing Operating Procedures book. This is an important topic to all technical writers and would-be technical writers, because writing in support of software applications is a significant and … Continue reading →

Posted in Instructional Communication, Procedures, Software documentation, Training, Uncategorized | Tagged , , , , , , | 3 Comments

Mr. Procedure Discusses Procedures (Introduction)

Posted on February 15, 2013 by Tim James "Mr. Procedure"

Ever since I first offered my Writing Operating Procedures course for free (!), I have had around 300 people contact me asking for a copy. I’d get a few requests, then I went onto LinkedIn and advertised it and got … Continue reading →

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Mr. Procedure’s Mad Cap Adventure–I Have Too Many Logs to Saw!

Posted on December 5, 2012 by Tim James "Mr. Procedure"

First of all, I am delighted to see such an uptick in visitors to mrprocedure.com! I am so sorry the increase in interest coincided with a decrease in activity, but I will do my best to remedy that. And I … Continue reading →

Posted in Authoring Software, Instructional Communication, Training | Tagged , , , | 3 Comments

Mr. Procedure’s Mad Cap Adventure–My Developer’s Christmas List

Posted on November 5, 2012 by Tim James "Mr. Procedure"

So far, so good…I have downloaded the Flare product onto my work computer and my home computer (the license permits two downloads as long as they are not on the same domain, meaning, I guess, two people in the same … Continue reading →

Posted in Authoring Software, Continuous improvement, Instructional Communication, Procedures, Training, Training Program Development | Tagged , , , , | 5 Comments