Category Archives: Instructional Communication

Mr. Procedure’s Mad Cap Adventures — Introduction

I am a career Office worker. Not that I have worked in an office my whole life, but I have worked with Microsoft Office (at least since Word Perfect was purged at my prior employer). I have developed documents almost … Continue reading

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A Return to First Principles (Part 12), Institutionalizing the Process

The outcome of the process analysis effort is that I have defined the very best way I currently know how to perform the process. That is, I know the way to most effectively achieve the process desired outcomes with minimal … Continue reading

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A Return to First Principles (Part 11a), Unearthing the Treasure!

The quest: to find that one, real, current-state best way to do the task. The reality: the best way likely contains elements of the performance of several workers. Of course, you may encounter some resistance in your quest. Let’s look … Continue reading

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A Return to First Principles (Part 8), Unwrapping the Process

Based on the process model we discussed in Part 7 of this series, we can now start to understand how process analysis works. I determine the beginning and end points of the process I wish to analyze. Let’s say, for … Continue reading

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A Return to First Principles (Part 1)

I have been churning out blog posts for a year and five months now. Often I have had lengthy breaks in posts followed by bunches of posts one after another. For the last 13 months, I have held a position … Continue reading

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