Monthly Archives: September 2012

A Return to First Principles (Part 8), Unwrapping the Process

Based on the process model we discussed in Part 7 of this series, we can now start to understand how process analysis works. I determine the beginning and end points of the process I wish to analyze. Let’s say, for … Continue reading

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A Return to First Principles (Part 7), Process Focus

To analyze a process, I need to understand what a process is and what comprises a process. In one sense, a process is any set of activities that collectively lead to an outcome. ISO-9001 discusses what it calls a “process … Continue reading

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A Return to First Principles (Part 6), Combating Waste

Now, having revealed the COMET TAILS categories of waste, our job as trainers, as process developers and/or analysts is to structure and teach the way to perform the process in the most efficient, least wasteful manner possible. Best possible performance … Continue reading

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A Return to First Principles (Part 5), What Is Waste? (continued)

We have described half of the waste categories in my COMET TAILS model. (I will work on an alternative model, though I should point out that Boeing’s model uses the acronym CLOSED MITT, so I’m not so sure mine is … Continue reading

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A Return to First Principles (Part 4) What Is Waste?

Let’s recap. My role as trainer is to enable my organization to make money or save money. Every time a resource is used, the organization has incurred a cost, and if I do not recoup that cost plus a margin, … Continue reading

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A Return to First Principles (Part 3) What Training Should I Do?

Every single person in any organization should be able to describe in specific terms how their efforts enable the organization to make or save money. For some folks, that is much easier than for others. If I manufacture my company’s … Continue reading

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A Return to First Principles (Part 2): Why Do We Train?

For most of my career, I have focused on employee training and learning. The writing I have done has primarily been in support of someone learning process or concepts related to successful process performance. Even with my current job–where I … Continue reading

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