Category Archives: Policy and Procedure Development

Mr. Procedure Discusses Procedures (Introduction)

Ever since I first offered my Writing Operating Procedures course for free (!), I have had around 300 people contact me asking for a copy. I’d get a few requests, then I went onto LinkedIn and advertised it and got … Continue reading

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Shall I Use Must? Must I Use Shall?

What a complete embarrassment to realize I have gone 2 1/2 months without authoring a post. Which I guess means I have to say Merry Christmas, Happy New Year 2013, Happy Asian New Year of your choice, and (for my … Continue reading

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A Return to First Principles (Part 12), Institutionalizing the Process

The outcome of the process analysis effort is that I have defined the very best way I currently know how to perform the process. That is, I know the way to most effectively achieve the process desired outcomes with minimal … Continue reading

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A Return to First Principles (Part 11b), Unearthing the Treasure!

Process analysis and improvement are not for the faint of heart. There is a lot of work that has to take place. I hope the reader appreciates that what I am doing here is scratching the surface of analysis and … Continue reading

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A Return to First Principles (Part 11a), Unearthing the Treasure!

The quest: to find that one, real, current-state best way to do the task. The reality: the best way likely contains elements of the performance of several workers. Of course, you may encounter some resistance in your quest. Let’s look … Continue reading

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A Return to First Principles (Part 1)

I have been churning out blog posts for a year and five months now. Often I have had lengthy breaks in posts followed by bunches of posts one after another. For the last 13 months, I have held a position … Continue reading

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