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My Answers from LinkedIn (First of an Occasional Series)
I have been an active participant in several LinkedIn groups, most of which are concerned with Technical Writing and Training and Development. (Note to LinkedIn: I have been waiting months for some groups to act on my request to join.) … Continue reading
A Return to First Principles (Part 12), Institutionalizing the Process
The outcome of the process analysis effort is that I have defined the very best way I currently know how to perform the process. That is, I know the way to most effectively achieve the process desired outcomes with minimal … Continue reading
A Return to First Principles (Part 11b), Unearthing the Treasure!
Process analysis and improvement are not for the faint of heart. There is a lot of work that has to take place. I hope the reader appreciates that what I am doing here is scratching the surface of analysis and … Continue reading
A Return to First Principles (Part 10), Do I Really Know the Best Way?
The exciting aspect of process analysis is the learning you will gain. Of course, the amount of learning will increase with the amount of work put into the process analysis. Remember that process analysis is based on the three characteristics … Continue reading
A Return to First Principles (Part 9), Analyzing the Process Current State
In the last post, we discussed looking at a process through the lens of desired outcomes. Every step in a process, every action has (or should have) one or more results that indicate the step was successful. For this reason, … Continue reading
A Return to First Principles (Part 8), Unwrapping the Process
Based on the process model we discussed in Part 7 of this series, we can now start to understand how process analysis works. I determine the beginning and end points of the process I wish to analyze. Let’s say, for … Continue reading
A Return to First Principles (Part 7), Process Focus
To analyze a process, I need to understand what a process is and what comprises a process. In one sense, a process is any set of activities that collectively lead to an outcome. ISO-9001 discusses what it calls a “process … Continue reading
Posted in Continuous improvement, Procedures, Process, Training
Tagged Continuous Improvement, procedures, process
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A Return to First Principles (Part 1)
I have been churning out blog posts for a year and five months now. Often I have had lengthy breaks in posts followed by bunches of posts one after another. For the last 13 months, I have held a position … Continue reading
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