Category Archives: Process

Mr. Procedure’s Mad Cap Adventures — Introduction

I am a career Office worker. Not that I have worked in an office my whole life, but I have worked with Microsoft Office (at least since Word Perfect was purged at my prior employer). I have developed documents almost … Continue reading

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A Return to First Principles (Part 12), Institutionalizing the Process

The outcome of the process analysis effort is that I have defined the very best way I currently know how to perform the process. That is, I know the way to most effectively achieve the process desired outcomes with minimal … Continue reading

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A Return to First Principles (Part 11b), Unearthing the Treasure!

Process analysis and improvement are not for the faint of heart. There is a lot of work that has to take place. I hope the reader appreciates that what I am doing here is scratching the surface of analysis and … Continue reading

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A Return to First Principles (Part 9), Analyzing the Process Current State

In the last post, we discussed looking at a process through the lens of desired outcomes. Every step in a process, every action has (or should have) one or more results that indicate the step was successful. For this reason, … Continue reading

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A Return to First Principles (Part 8), Unwrapping the Process

Based on the process model we discussed in Part 7 of this series, we can now start to understand how process analysis works. I determine the beginning and end points of the process I wish to analyze. Let’s say, for … Continue reading

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A Return to First Principles (Part 7), Process Focus

To analyze a process, I need to understand what a process is and what comprises a process. In one sense, a process is any set of activities that collectively lead to an outcome. ISO-9001 discusses what it calls a “process … Continue reading

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A Return to First Principles (Part 6), Combating Waste

Now, having revealed the COMET TAILS categories of waste, our job as trainers, as process developers and/or analysts is to structure and teach the way to perform the process in the most efficient, least wasteful manner possible. Best possible performance … Continue reading

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