Category Archives: Culture change

Leadership, Part 3: The First of the 7 Cs: CRISIS

We have in the last part discussed the leadership opportunity created by a Crisis. If someone fears for their survival, their livelihood, or any other facet of their future, they are more apt to seek out a leader that can … Continue reading

Posted in Continuous improvement, Culture change, Leadership | Tagged , , | Leave a comment

Leadership: A Structured Analysis in 7 Cs–Part 2

Think back twelve years to Sept. 10, 2001. As I was pondering the traits of effective leaders, this date was just slightly over two years earlier. For those of you living in the United States, the world was completely different … Continue reading

Posted in Continuous improvement, Culture change, Leadership | Tagged , , | Leave a comment

Leadership: A Structured Analysis in 7 Cs

After a considerable vacation from blogging, I have decided to return. Of course, the Word Press dashboard looks completely different so I will have to spend some time learning where everything is and everything went. I am still beating (or … Continue reading

Posted in Continuous improvement, Culture change, Leadership | Tagged , , | Leave a comment

Mr. Procedure’s Mad Cap Adventures — Introduction

I am a career Office worker. Not that I have worked in an office my whole life, but I have worked with Microsoft Office (at least since Word Perfect was purged at my prior employer). I have developed documents almost … Continue reading

Posted in Authoring Software, Culture change, Instructional Communication, Process, Training Program Development | Tagged , , | 1 Comment

A Return to First Principles (Part 11b), Unearthing the Treasure!

Process analysis and improvement are not for the faint of heart. There is a lot of work that has to take place. I hope the reader appreciates that what I am doing here is scratching the surface of analysis and … Continue reading

Posted in Continuous improvement, Culture change, Policy and Procedure Development, Procedures, Process, Training | Tagged , , , , | Leave a comment

A Return to First Principles (Part 11a), Unearthing the Treasure!

The quest: to find that one, real, current-state best way to do the task. The reality: the best way likely contains elements of the performance of several workers. Of course, you may encounter some resistance in your quest. Let’s look … Continue reading

Posted in Continuous improvement, Culture change, Instructional Communication, Policy and Procedure Development, Procedures, Training | Tagged , , , , | Leave a comment

A Return to First Principles (Part 9), Analyzing the Process Current State

In the last post, we discussed looking at a process through the lens of desired outcomes. Every step in a process, every action has (or should have) one or more results that indicate the step was successful. For this reason, … Continue reading

Posted in Continuous improvement, Culture change, Process, Process Analysis, Purpose Maps, Training, Training Program Development | Tagged , , , , | Leave a comment