Category Archives: Culture change

Mr. Procedure’s Mad Cap Adventures — Introduction

I am a career Office worker. Not that I have worked in an office my whole life, but I have worked with Microsoft Office (at least since Word Perfect was purged at my prior employer). I have developed documents almost … Continue reading

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A Return to First Principles (Part 11b), Unearthing the Treasure!

Process analysis and improvement are not for the faint of heart. There is a lot of work that has to take place. I hope the reader appreciates that what I am doing here is scratching the surface of analysis and … Continue reading

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A Return to First Principles (Part 11a), Unearthing the Treasure!

The quest: to find that one, real, current-state best way to do the task. The reality: the best way likely contains elements of the performance of several workers. Of course, you may encounter some resistance in your quest. Let’s look … Continue reading

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A Return to First Principles (Part 9), Analyzing the Process Current State

In the last post, we discussed looking at a process through the lens of desired outcomes. Every step in a process, every action has (or should have) one or more results that indicate the step was successful. For this reason, … Continue reading

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A Return to First Principles (Part 8), Unwrapping the Process

Based on the process model we discussed in Part 7 of this series, we can now start to understand how process analysis works. I determine the beginning and end points of the process I wish to analyze. Let’s say, for … Continue reading

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