Author Archives: Tim James "Mr. Procedure"

We discussed the actual tasks performed in the last post. Today we will focus on the second element of capability: 2. Skills In this model, a skill is an ability that enables task performance. To perform a task properly (i.e., do … Continue reading →

Sorry it has been so long since my last post, but I will make up for it now. Our discussion broke off with an introduction to the three elements of capability. We will in this and the next two posts … Continue reading →

If we intend to develop an instructional communication process to equip employees/associates/workers to perform their critical tasks as perfectly as possible as often as possible, we first need to get our arms around what they need to learn, know and … Continue reading →

Finally, we discuss the third characteristic of a process: 3. Every process is defined by one or more desired outcomes. Any activity is (or should be) undertaken with a specific objective in mind. In an organization, a process is performed … Continue reading →

Continuing our discussion of process, the second characteristic of a process (and every step within a process) is: 2. There is one, current-state best way to perform the process. Again, this principle is obvious–of course there is a best way … Continue reading →

In the last entry, we discussed the three characteristics of all processes. In this and the next two posts, we will expand the understanding of process that is foundational to all instructional communication activities. 1. A process in all cases … Continue reading →

Regardless of its mission or structure, an organization achieves its end through the performance of some finite number of processes. The introduction to the ISO-9001 Quality Management System standard states, “an activity or set of activities using resources, and managed … Continue reading →

Hello! My name is Charles James, aka Tim James, aka “Mr. Procedure.” This blog will concern itself with all issues related to the manner in which organizations communicate the essentials of proper task performance with their workers. It is my … Continue reading →