Category Archives: Uncategorized

Why does (or should) an operating procedure exist? The one and only reason I have identified is to facilitate learning of an activity. Consider the following scenario: Joe is a new worker, and he is paired with Sheila, an experienced … Continue reading →

The emphasis on a procedure should be how an activity is performed. Period. This assertion is based on years of procedure-writing experience and wrestling with why a procedure exists and what an organization desires to gain from a procedure. In over … Continue reading →

In the last post, I presented the following “procedure:”  1. The receiving department receives the raw materials, checks for accuracy and then places the materials on shelves to be available for production. 2. The production clerk receives the work order, … Continue reading →

2. Operating Procedures I have laid out what would pass for a “procedure” in many organizations. Take a look at it and decide, “does it function as a procedure?” 1. The receiving department receives the raw materials, checks for accuracy … Continue reading →

Policies: 1st level of documents In the documentation pyramid (as I drew it; see the link in the last post), policies are the foundation–the bottom layer. Policies are commonly referred to as “Tier 1” documents (though such terminology does not … Continue reading →

I would not have acquired the nickname “Mr. Procedure” if I did not have some passion for the art of procedure writing. In many quarters, procedure writing is something to be put off, avoided, or directed to the new guy … Continue reading →

Now we consider the third element that defines the total capability required for a position: 3. Knowledge Knowledge is a broad category that includes any supporting information a person needs to enhance the effectiveness (productivity, quality or safety of the task … Continue reading →

We discussed the actual tasks performed in the last post. Today we will focus on the second element of capability: 2. Skills In this model, a skill is an ability that enables task performance. To perform a task properly (i.e., do … Continue reading →

Sorry it has been so long since my last post, but I will make up for it now. Our discussion broke off with an introduction to the three elements of capability. We will in this and the next two posts … Continue reading →

If we intend to develop an instructional communication process to equip employees/associates/workers to perform their critical tasks as perfectly as possible as often as possible, we first need to get our arms around what they need to learn, know and … Continue reading →