One great tool for any person in any line of work is LinkedIn. Through the various LinkedIn groups, professionals can support and learn from other like-minded professionals in their chosen fields. I am an active part of two groups, “Technical Writer in Action” and “Policies and Procedures.”
A question was posted recently in the Tech. Writer in Action group, asking “What Makes an Effective Procedures Writer?” The question was asked as a poll, with the following options:
1. Technical writing and interview skills.
2. Professional procedure writer training.
3. Domain of appropriate tools.
4. All of the above.
My answer is “all of the above and more!” I promised the group I would provide an answer in a serialized format here on my blog. As “mrprocedure,” I feel I have something to say on this topic, and I believe that the answers lie in a broader circle than those provided by the options to the question. (Side note to Angel Candelario, moderator of TWIA, I never did cast a vote. Sorry!).
So, I will begin with the broader view of procedure writing in part 2 of my post.