Monthly Archives: April 2012

Manual Structure = Procedure Structure

In developing a manual for a piece of large capital equipment, the outcome of the manual is that training of users of the equipment would be effective,  that ultimately the user organization would achieve its purpose for the equipment purchase. … Continue reading

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A Manual or Manuals? That Is The Question

The foundation of the product manual, as discussed Monday, is the list of activities (which we are calling “tasks” in this context) that must be performed by someone in the user organization or the product will not meet its objective. … Continue reading

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A Training Program in a Manual

I left the last post describing a customer manual as a training program, with the piece of equipment representing a “department.” So the question becomes, “what are the tasks that must be performed to keep the machine running and producing?” … Continue reading

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Creating a Customer Training Program

Developing customer manuals–my new career stop–is a new experience for me, but in reality it is no different than what I did for so many years in the advanced materials world. I wrote operating procedures for processing equipment my organizations … Continue reading

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The Life of a “Technical Writer”

I have been terribly negligent in maintaining this blog. But now that I am linking with LinkedIn, and a frequent visitor to the “Technical Writer in Action” group, I shall endeavor to make more frequent stops. Thank you for your … Continue reading

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